Great cart but...

[civet]

I'm interested in using this shopping cart but there's a problem which cannot be solved.

I have browsed through all the site posted at 'Post your site!' forum and the sample shopping site of this cart, but cannot manage to find the items that i have added in the carts at the check out page.

I have tried to change the security level of the browser to 'Low' but this problem is still there.

By the way, i'm using IE6.

Would appreciate if any of you can clear my doubts. Thanks in advance.

[winkphoto]

Do you have a link wew can visit?

Either that, or cut and paste the code from the html page where your product listing is.

It sounds like the problem may be that there is no price or shipping cost set for the product, and if those are not set, then no products will appear in the cart.

IE, the cost can be set to 0.00 and shipping to 0.00, if you leave the cost and shipping "blank" you;ll see the behaviour you describe.

Regards,

Marc

[civet]

Hi Marc,

Thank you for your reply. I have not using this cart on my site yet. I was trying the cart function at those sites which using this cart, before making the decision.

For example, Peter's site http://www.thirstydesign.com/ate. I have the same experience as Peter - "the items in the shopping cart itself won't come up". However, i read your reply - "I went to the website and was able to add items to the cart and saw them without any problems."
I am curious as why you have no problems at all in using the carts at Peter's site.

The error prompted by IE for Peter's site is as follows:
Line: 51
Char: 5
Error: Object Expected
Code: 0
URL: http://www.thirstydesign.com/ate/managecart.html?
QUANTITY=1&PRICE=49.95&NAME=Executive+Clock+Set&ID_NUM=VCP1&SHIPPING=0.00&x=70&y=10



Another example is http://www.cowboydomain.com/ (since you just answered kalukee's question).
There is no "popup" notifying me of the added item, as described by kalukee.
When i view the cart, below this line - "The items listed below are currently in your saddlebag (shopping cart):" is the "Confirm Order & Check Out" with the "Continue Shopping" button. I do not see any items in the cart.

The error prompted by IE for cowboydomain.com is as follows:
Line: 95
Char: 5
Error: Object Expected
Code: 0
URL: http://www.cowboydomain.com/managecart.html


Marc, i have very little knowledge in scripts. I hope that i can use this cart for my site, but only after i know what's the problem about and how to solve it.

Another question, is the cart can be used in a site without frames?


Regards

[winkphoto]

I am using IE 6 and have no problems going to either of the sites you mention, purchasing or viewing cart contents.

The error you mention will be something that Scott will have to look at.

I'm guessing that somewhere, cookies need to be enabled, since the object it is looking for is probably the cookie that stores the data.

YOu can try going to TOOLS/INTERNET OPTIONS/PRIVACY/ADVANCED/

And then choose to override automatic cookie handling. Choose ACCPET/ACCEPT/Always allow session cookies.

Beyond that, it is possible you have some sort of firewall software that is not allowing the cookie to be written.

Try these steps, and see if that clears up the problem.

You can also try clearing your internet cache of all the temporary files and cookies, under TOOLS/GENERAL/TEMPORARY INTERNET FILES

Let us know what happens.


Marc


BTW - I'm not affiliated with NOPDesign in any way. Just a very *very* happy user of the product.

[civet]

Hi Marc,

Thank you for your suggestion. I will try it now and let you know the results.

BTW, i know that you are not affiliated with NOPDesign. There are lots of kind ppl here just trying to help out ppl like me.

For all the great ppl like you, is a great help to Scott too. Thank you for making this a better cart.


Cheers!

[civet]

Marc,

I have checked my browser settings, it's already in the "to override automatic cookie handling with ACCPET/ACCEPT/Always allow session cookies". And i have the habit of clearing internet cache (delete cookies, delete files and clear history) before closing browser.

Anyway, i tried again at both sites and had the same results.

About firewall software, i can't think of any unless you are talking about the anti-virus software (PC-cillin) that is running while i'm online.

Any ideas?

p.s. is the cart can be used in a site without frame?


Regards

[civet]

Marc,

I'm so sorry to trouble you. I know the reason now.
I tried to turn off the anti-virus software and the carts work without any problem.

Then the customers are taking the risk of getting virus while shopping at my store, since they need to turn off the anti-virus software.

I have tried other carts (which use cookies to track the orders) but don't have this problem.

Any ideas on solving this problem without turning off the anti-virus software?


Regards

[winkphoto]

The reason it wouldn't work is that the data has to come back thru the browser, and I'm guessing that the virus software isn't allowing it, although there should be a setting for accepting cookies.

Most other shopping carts keep the data stored on the server side (where the webpage is) instead of the client side (your PC).

You can use the cart in a website without frames.

The one thing I found when first using the cart was that I tried to make several products with just one "submit" buttong for the form, and that doesn't work. Each product needs to be it's own "form", but you need not put it into frames.

I have found using tables works very well.

Glad you found the problem, again, I would look for some sort of setting for the anti-virus software ( I use Norton Anti-Virus) to aloow the cookies to pass thru.

Regards,

Marc

[civet]

Hi Marc,

I tried using the carts without turning off the anti-virus software, but changed the action of the "Web Security" setting from "Block Program" to "Prompt for action" and it works too.

The "Web Security" is only for filtering out those malicious interactive content powered by Java and ActiveX programs while allowing the beneficial ones to pass through.

Hmm... well, at least now i can try to implement this cart into my site.

Thanks again for your help. Cya.


Cheers

[scott]

I'm planning on putting a check for some 'over-zealous' software blockers out there to warn users how to fix it in a future release, but so far have found very few people experiencing problems. Not sure why that sofware decides blocking cookies is important, but <sigh>, some programmers don't think before they do.

-Scott