Can someone test this?

[ambie]

We just added the nopcart shopping cart to our site in place of our old one. Everything seems to be working great, I've tested it from 2 different computer systems and haven't had any problems.

However, we just received an email from a customer that said he tried ordering through our website but nothing seems to end up in his shopping cart when he goes to pay.

The link is http://www.talboturnings.com/index3.html

Click on the "Our Bats" link on the left hand column and it will take you to the catalog.

Thank-you
Ambie

[winkphoto]

I don't see anything wrong with the code as far as I can tell, but I experienced the same problem.

I tried to place an order and the product was not making it to the cart at all.

When I use your 'frames' site is when it fails. If I select "Our Bats" by right clicking on it and opening it in a new window, that method works.

My guess is that somewhere, the pages on the secure site and the managecart page I am looking at is NOT on the same server.

Regards,

Marc

[ambie]

I put the old cart back up in the time being till I can figure out how to get it to work within the frames....

Thanks so much for taking the time to test that for me though!

Ambie

[winkphoto]

It's not hard to work within frames if you keep one thing in mind.

You make a "jump" to your secure server. There is no reason that all of your pages, including the frames, can be served behind the SSL layer. That way, you won't wind up with a lost cookie that can't send the data back to the browser.

That would also include the managecart and checkout pages.

Regards,

Marc

[ambie]

Any idea as to why everything's okay on some systems, but not others? I'm using IE (if that makes a difference) I haven't had any problems, and I had a customer send through an order on the new cart (before I switched back to our old cart) that went through fine. On the other hand, I had emails from customers saying they couldnt add anything to the cart...
I set up a test site at http://www.talboturnings.com/testingcart.html

It's hard to find out what's wrong when everything is right on my computer

Thanks,
Ambie

[DRAGFIRE]

I made a selection of a bat, filled in all options, and submitted. Your message box flew up saying I had added an order to the cart and stated the bat part number, etc.

I then proceeded to checkout. Your cart remains empty.

This is Windows 2000, IE 6.0 with service pak 1 running.

bob

[DRAGFIRE]

I made a selection of a bat, filled in all options, and submitted. Your message box flew up saying I had added an order to the cart and stated the bat part number, etc.

I then proceeded to checkout. Your cart remains empty.

This is Windows 2000, IE 6.0 with service pak 1 running.

you are calling a page managecart.html.

My own page is managecart.htm - - - - - no "l" on the end

[DRAGFIRE]

Look around on this forum for a post about using frames. I think your issue has been discussed before with a solution to it. I got the exact same results that the other tester got

bob

[ambie]

Question... the cart will work when opened from a new window, just not in the frames, right? I'm thinking about having the shopping cart simply open in a new window, that way the secure lock displays as well. I saw in another post where someone had used this solution, and it seems like it would work....

[DRAGFIRE]

Ambie,

That sounds like it has a possibility of working. I try to stay away from frames as much as possible to keep the browsing experience to the lowest common denominator, myself.

But give it a try in a new window. I myself have my cart simply up behind
an aol screen name so do not have support to perl, cgi-bin, or such, but I get by.
bob